Frequently Asked Questions
Find quick answers to common questions about CogCons products and services. Whether you’re curious about setup, troubleshooting, or features, our FAQ page covers everything you need to know to get the most out of your CogCons experience.
How easy is it to install CogCons products?
Our professional installation team ensures a seamless and hassle-free setup, integrating all devices into your existing home system.
Can I control the system when I'm not at home?
Yes, all CogCons products are accessible via mobile apps, allowing you to control and monitor your home remotely.
Are CogCons products compatible with other smart home devices?
Absolutely. Our systems are designed for easy integration with a wide range of smart home products.
Can you do home automation for an existing house?
Yes, we specialize in automating existing homes. Our team can retrofit smart home technology into your current structure, ensuring a seamless integration of new devices with minimal disruption. Whether your home is old or new, we can tailor solutions to meet your needs
What happens if there are issues after the installation?
We offer ongoing support and maintenance services to address any issues that arise after installation. You can contact our support team for troubleshooting, adjustments, or upgrades as needed.
How secure is my smart home system?
Security is a top priority. We use encryption, secure networks, and regular updates to ensure that your smart home system is protected from unauthorized access. We also provide guidance on how to maintain the security of your system.
What if I decide to move? Can the system be transferred to a new home?
Depending on the type of installation, many smart home components can be transferred to a new home. We can assist with the removal, transport, and reinstallation of your system in your new location.
Will you do wiring and false ceiling?
No, but we provide guidelines to ensure that the necessary infrastructure is in place for a smooth installation of our smart home systems.
What is the best time to start?
The best time to start is as soon as the interior work begins. Early involvement ensures seamless integration and prevents potential reworks later in the project.
Will you provide onsite support and service?
Yes, we offer comprehensive onsite support and service to ensure your smart home system operates smoothly and efficiently.
What is the lifespan of touch panels?
Touch panels are designed to last for up to 1 million touches, ensuring long-term durability and reliability.
Will it work with wet or oily fingers?
Yes, CogCons touch panels are engineered to function effectively even with wet or oily fingers.
Is there any chance of getting a shock?
No, the touch panels are designed with safety in mind to eliminate any risk of electric shock.
Is it having surge protection?
Yes, the system includes built-in surge protection to safeguard against power surges and ensure reliable operation.
In case of a power cut, will it regain its last state?
Yes, the system is designed to automatically restore to its last state after a power cut.
Will you provide curtain and blind fabric?
No, we do not provide curtain and blind fabric. You will need to source these separately.
Do we need to buy any special fabric?
No, you do not need to purchase any special fabric. Standard fabrics are suitable for use with our automation systems.
Can we open/close the curtain manually in case of a power cut?
Yes, you can still manually open or close the curtains during a power cut.
Still have questions?
Can’t find the answer you’re looking for? Please chat with our friendly team.